WhatsApp Business API enables healthcare organizations to communicate with a large user base and access resources in an affordable way that automatically simulates ordinary interactions and provides more personalisation to both customers and patients. Things we take for granted, such recurrent delays, little to no individualized attention, unresponsive customer service, and a disconnect between online and offline experiences, are the most frequent issues patients and clients have when working with healthcare organizations Healthcare organizations and businesses may instantly address each client's questions and concerns using the WhatsApp chatbot, regardless of the time of day or the client's location.