Ecommerce businesses must make their online interactions quick, simple, and effective because they rarely contact customers in person. Businesses may achieve that with the help of platforms like WhatsApp for Business. For e-commerce organizations, the Whatsapp Business API has created a new channel for client engagement. Here are several methods that e-commerce companies can use to incorporate WhatsApp into their communication plan. This would be especially helpful for e-commerce companies because it will allow users to track packages in real time without having to move between apps. Find out more about integrating Shopify apps with stores.