An automated telephone system called Interactive audio Response (IVR) plays recorded audio messages in response to keyboard and human voice inputs. Incoming calls are automatically answered via IVR systems. Also, it assigns calls to the most qualified agent based on the information provided by the customer. By connecting calls to the most appropriate person, intelligent call forwarding enhances the system. You can simply scale your IVR system on-demand with cloud technologies and not have to worry about additional costs or infrastructure.